At your service
The smart and simple solution
At OnTime Express, we do logistics – but the difference is despatchlab. This AI-driven, state-of-the-art piece of delivery software exists solely to simplify and expedite your deliveries. All the hassle and hard work is taken care of – but you remain in full control.
Together, we can transform your logistics and optimise your business. Leave your delivery frustrations behind with the power of AI, and ride the fast lane to a more efficient and prosperous future.
One Single Entry System
No need to train your staff in multiple entry systems.
Companies are often forced to spend precious time and money training staff in multiple systems of entry. It’s hard to keep track of, and it’s woefully inefficient.
With Despatchlab, employees will only need to be trained in one system of entry – and a simple one at that. Not only does this free up your company’s resources, but it also ensures more uniformity and consistency in your day-to-day operations.
Quantities, origins, costs, destinations – all in one place.
Once you start juggling multiple manifests, it can be very hard to keep track of what’s coming in and what’s going out.
Despatchlab provides you with a single manifest, keeping your quantities, origins, destinations, and costs all in one place.
All of your delivery costs handled on a single sheet of A4.
When you’re fulfilling multiple orders a day and dealing with numerous different couriers, there’s inevitably going to be a stack of invoices piling up on a desk or in some folder.
No more. All invoices will be channeled through Despatchlab, which will then be presented to you on a single, solitary sheet of A4. One payment, and you’re done.
One Touch Label Printing
Forget the time-waste of repeated processes – all your labelling’s done and dusted.
Is there anything more tedious than manually inputting detail after detail to get your labels printed, often having to repeat the same processes time and time again?
Despatchlab certainly thinks so – which is why it’s come up with the solution. It will automate your labelling and get them printed, ready to roll.
One Tracking System
Keep on top of your deliveries, wherever and whenever.
Typically, parcels can be a nightmare to keep track of. You would normally have to contact the courier company and spend far too long on the phone just to determine why on earth a delivery has been delayed.
Despatchlab keeps track of all your parcels simultaneously and communicates with you proactively. The first you’ll know of any delivery problem is NOT when the customer calls you; our system identifies any problems and relays the information to you so you can communicate with your customer.
One Point of Contact
Cut the hassle of chasing multiple carriers to sort out delivery issues.
All these companies, all these couriers. All the precious time you’ve had to spend on the phone chasing things up, getting answers to questions, and solving problems. Wouldn’t it be nice if there was just one person you could contact to solve a problem with any of your accounts?
Sure would. Despatchlab provides you with a single contact who is linked up to all of your accounts. They’ll get answers to your questions and solutions to your problems.
We call it the logistics fast lane.
And you get to ride it on autopilot.
Want some proof first? We thought you’d never ask!
What people are saying
“Excellent service. All aspects of my logistical operations managed to free me up to focus on my core business. Would recommend giving them a call and seeing what they can do 4 you.”
“We’ve used Diamond Logistics in very low volumes now for a year or so, service is absolutely top-notch and the team always go above and beyond.”
“Excellent service. Always go above and beyond what you would reasonably expect of your courier company. Highly recommended.”
“Reliable and efficient service – the Diamond team have consistently gone above and beyond to ensure that our needs are met.”
“Well, we have subcontracted for this company now for 4 yrs special connection, the managing director of the company is easy to talk with, the staff are friendly always pleased to help, so if you have any Parcels to collect, then diamond Logistics is your company to trust and deliver your delicate items with care and security, diamond Logistics Birmingham is one name never to forget,”
“Highly recommended. We deal with H and he can never do enough to help. We send a fair amount of parcels each week with TNT through diamond logistics and although we sometimes have problems with TNT H is always on hand to help resolve them. Customer service is 2nd to none
Thanks, H keep up the good work”
“We have only recently started using Diamond Logistics, and the service is always excellent. Very friendly, helpful and efficient staff, we would recommend them to anyone wanting a prompt, reliable courier service.”
Cook & Bakeware